Australia Pre-Primary Education Industry Essay

Rising Traction of Private Players to Foster Growth of Australia Pre-primary Education Industry: Ken Research The pre-primary education and childcare markets in Australia have showcased separate growth trajectory over the years. The pre-primary market in Australia is an emerging market characterized by the rising awareness about the quality early childhood education and care amongst parents. Although the public spending on the pre-primary education in Australia is amongst the lowest spending countries in the OECD, the government has taken substantial steps to promote the access and the importance of the pre-primary education amongst the masses. The regional pre-primary markets in each of the state or territory differ from another as the governing system is decentralized. Henceforth while the market-run kindergartens account for a dominant share in the states such as New South Wales, Victoria and Queens land, in states including Western Australia, South Australia, Tasmania, Australian Capital Territory and Northern Territory, a vast majority of preschools are government funded and run. Subsequently, the format of education and age-group of the children varies accordingly. The childcare market in Australia is a developed and matured market and is marked by a high degree of fragmentation. The childcare market caters to children aged up to twelve and has experienced a steady growth in the last six years, propelled by high demand prevailing in the market. In the last few years, childcare market has been increasingly recognized by the government as a means of increasing women’s employability in the workforce. Henceforth, various provisions such as Child Care Rebates, Child Care Benefit have been provided, which has encouraged increasing enrollments in this sector. The market revenues of the childcare market have increased from USD 7,081. 6 million in FY’2008 at a CAGR of 5. 6% during FY’2008-FY’2012. The marketplace of pre-primary education and childcare industry in Australia has witnessed a growing number of market players after the fall of the market leader ABC Learning in FY’2008. A majority of the ABC centers was taken over by Goodstart Learning, a nonprofit organization, which accounted for ~% of the market share of the childcare market in FY’2012. Other major players include G8 education and KU children services. The market has showcased an increasing number of profit-making players over the years, owing to the growing attractiveness of the market. With the increasing number of Long-day care centers providing preschool education, the pre-primary education market of Australia has been reflecting signs of growing integration with the childcare market. As the number of nuclear families and women workers has grown in the Australian economy, the dependency on child care has also consequently increased, leading to many preschools providing child care services as well. The report â€Å"Australia Pre-primary Education and Childcare Industry Outlook to FY’2017† provides detailed overview on the pre-primary education and childcare industry from various perspectives. The report encloses a comprehensive analysis of the various segments of the market reflecting the present scenario and future growth affected by changing industry dynamics in coming years. Additionally, the report also entails information about the public and private sector initiatives, rational analysis of the macroeconomic factors, along with the profiles of the major market players of the pre-primary education and childcare industry. The report will help industry consultants, companies and other stakeholders to align their market centric strategies according to ongoing and expected trends in future. For more information on the industry research report please refer to the below mentioned link: http://www. kenresearch. com/education/pre-school-education/australia-pre-primary-educationresearch-report/398-99. html The report titled â€Å"Australia Pre-Primary Education and Childcare Industry Outlook to FY’2017Increasing Influx of Private Players to Foster Industry Revenues† provides a detailed analysis of the preprimary education and childcare industry covering various aspects including market size of pre-primary education and childcare markets in terms of revenues, enrollments, establishments and number of teachers, and market segmentation on the basis of gender and region-wise enrollments and type of funding institutions along with ongoing trends in the industry. The report also includes competitive landscape and profiles of the major players operating in the industry. The future projections are included to provide an insight on the prospects in the Australia childcare market. The pre-primary and childcare industry of Australia is a diverse market which has undergone significant changes over the years. The pre-primary education and childcare markets in Australia are distinguished by the age-group of the target population and the mode of education. The childcare market of Australia is a matured market serving to children aged up to twelve. The type of services provided in the Australian market is quite diverse catering to the various needs and requirement of the families. The revenues of the child care market have grown strongly over the years, with supply largely keeping in pace with demand. Over the past years, child care in Australia has evolved from a form of early learning and education to a key mechanism to support labor force participation. The market for the childcare is competed by private businesses, communities and government run centres. The pre-primary education market of Australia is an emerging market marked by low penetration of the services. The enrollment rates for the children aged 3 and above are still very low. The formats and settings for preschool education in Australia vary from one state or territory to another with departments of education responsible for governing the preschool sector each state. Consequently, the market setting of pre-primary education sector is assorted, with Queensland being one of states which has mandated the admission in the pre-primary education for young kids. Preschool programs in Australia are run by both government and non-government services, including community preschools and child care providers. The competitive landscape of the Australia pre-primary and childcare industry is quite fragmented which has witnessed increasing market entries over the years after the fall of ABC Learning in FY’2008, the market leader the industry. Presently, the childcare market of the industry features a number of players which operate on non-profit basis. However, the increasing influx of the profit-making players has been driving the revenues of the market in recent years. Goodstart Learning, G8 education and KU children services constitute some of the major players of the industry. The pre-primary education and childcare industry in Australia has been witnessing growing integration of the pre-primary and childcare markets with the increasing number of Long day care centers with preschool programs in the country. Preschools with childcare facilities are increasingly becoming a common phenomenon, with increasing trend of customized services being offered by the providers. Computer-based education has also entered into the preschool segment, reflecting the increasing quality of the education imparted.

Examine the argument that neighbourly relations are always characterised Essay

The requirement to be friendly but without undermining the privacy of others, different spaces where neighbouring takes place. For example if a neighbour is busy at the front garden might do a quick chat, but never thinking of knocking on their front door. People don’t normally sit in the front of their home because they see it to public, more like in the back garden. Like Kate Fox says refer it as the grey area In her book called Watching the English: The hidden rules of English Behaviour Fox wrote that in 2004, who is a social anthropologist. Some neighbours may pass one another and a have a quick hi, chat, and some don’t bother with each other. Most properties in the UK have distinct physical boundaries, for example, borders, hedges, fences or walls, most people respect these boundaries. We have them as a protection from others around us, so we can sit or sunbathe without onlookers, if someone were to pop their head over our fence this would, to most, be seen as intrusion. Many people have a relationship with their neighbours, most of them keeping a distance, not becoming too friendly, maybe borrowing a power tool or signing for a parcel and dropping it round when they finish work. Willmott, 1986, said neighbours are expected to have a ‘general disposition towards friendliness’ while, at the same time, respecting others ‘need for privacy and reserve’. This suggest the general feeling towards how a neighbour should be is friendly when seen but to respect the privacy and need for space. Identify the argument that neighbourly relations are characterised by friendly distance. Before I identify the argument that neighbourly relations are characterised by friendly distance, I want to explore what neighbourly relations are, their responsibilities, how and why they act in a particular but also whether it’s the same throughout the world. During the 1800s there was a rapid change in where people lived. In the first half of the century,  the population of England and Wales doubled from nearly 9 million to almost 18 million. Meanwhile the population living in large towns increased from1.5 million to 15million. England experienced the full force and development of urbanisation. These changes of where people live also influenced how people lived. The historian Briggs (1990) described heaving, industrial Manchester as the ‘shock city’ in the 1830s. Among all the changes experienced with urbanisation some of these changes included the intensity of people liv ing together ay greater densities than ever experienced in the countryside, people had new associations with boundaries and a different grasp of ‘public’ and ‘private’ space. But more importantly they had to learn how to be a neighbour in a city. The boundaries between ‘public’ and ‘private’ are still evident in cities today. Kate Fox describes it as the ‘geography of neighbouring’. In every community there is an informal negotiation of space which establishes the daily functioning of the neighbourhood. Boundaries and communal junctions are places of interaction and for exchanges of pleasantries. Jovan Byford explains that most interactions occur over a boundary, a fence or in a public space like a street instead of in a personal private domain. Harris and Gale (2004) conducted a study to examine neighbourly relations and they found the trend that most interviewees explained that if they go out of the house and see other neighbours they will chat but do not necessarily go to each other’s houses.

5 questions Essay Example | Topics and Well Written Essays - 500 words - 1

5 questions - Essay Example They said the school also awarded points for extracurricular activities as well as to applicants with financial disadvantages, a group that would include poor white students.† Bias is an inclination to support one individual, gathering, thing or perspective over an alternate, regularly in an out of line way. Predisposition might be an individual conclusion or a more general supposition, for example, a news story from fox news, suggests that just exhibits truths help one perspective. Example of bias as far as fox news is of concern comes from intent that â€Å"accusations have been levied against Fox News in response to its decision to exclude Ron Paul and Duncan Hunter from the January 5, 2008, Republican candidate debate.† In regards to television news Narcosis, Neil Postman suggests that the power of media and its effect is severe to all parties as far as age is of concern. We learn through his suggestion, which anticipate that â€Å"What are called newspapers, for example, do not consist mostly of news, adult movies appear to be puerile fantasies, and talk radio features a succession of thirty-second temper tantrums.† However, Postman believes that news media have curtailed it from being knowledgeable and difficult from one to understand. Evidence comes to standstill learning from Postman words, which illustrates that â€Å"Everything on a TV news show is arranged so that it is unnecessary, undesirable and in any event, very difficult to attend to the sense of what is depicted. Something that is ironical frequently resembles the genuine article keeping in mind the end goal to make fun of it. For instance, a portrayal on a parody demonstrate in which a comic sits behind an anchorperson and utilization a genuine tone to "report" on silly occasions that truly happened takes a sarcastic methodology to both the occasions and the idea of telecast news-casting. A TV program that draws on the news occasions of the day yet picks specifically among them, intensely

CORPORATE MANAGEMENT & FINANCE- Assessment Element 2 Essay

CORPORATE MANAGEMENT & FINANCE- Assessment Element 2 - Essay Example Financial Position Key Financial Indicator: This part of the report includes some key financial performance indicators for the three-retail giant of UK. This three company shares almost 72% of UK retail market share. Looking at the size of the company it is very important for management to identify the key financial performance indicator for their organisation. Sales Growth This is one of the major performance indicator for most of the companies particularly companies within retail sector. These companies are serving consumers by providing their basic and luxury items. Sales growth indicates company’s current position in the market as compare to its peer group. Since UK retail market is almost an oligopoly market it can be easily evaluate the performance and efficiency of the management of these three companies. Operating Profit Operating profit is another appropriate performance measurement indicator. Since these companies are largely utilising their fixed asset and labor, it is very important for this companies to maintain their operating cost efficiently. High labour cost or operating expenses can lead to a humongous loss to any firm and its shareholders. Financial Ratio: Any investors or potential investors generally analyse the financial ratios of a company before making an investment on it as they properly indicate the current position of the company. At the same time, these financial ratios are important from manager’s point of view also to assess their performance. While creditors also look at those ratios before giving any loan to the company. Precisely speaking everybody analyse the ratios before involving with any organisation. Ratios like ROE, EPS, and Dividend Payout are the most relevant from investor’s point of view as they are specifically indicate return generate by a company using invested capital. Whereas leverage ratios, efficiency ratio, operating or net profit depending on business (in retail industry operating) are of more interest to managers. While creditors i.e. lenders are more interested to see the efficiency and cash conversion ratios of a particular firm. Accordingly the below explained ratios are very important for retail industry. Operating Profit Margin: This indicates the operating profit as a percentage of sales. OPM signifies firm’s capability of generating profit from its operating activities. Generally, higher operating profit creates some tremendous investment opportunities for both investors and lenders. Total Asset Turnover: The ratio is an appropriate indicator of the fact that how efficiently and effectively company is utilising their assets to generate revenue. This ratio is very important for a retail company as they posse’s lots of fixed assets. The higher asset turnover signifies higher asset utilisation. This ratio is a good indicator of management efficiency. Higher asset turnover implies efficient management team. Current Ratio: This ratio is very importa nt from retail industry point of view as it indicates the liquidity position of the c

Reichheld; the one writer you need to know Outline

Reichheld; the one writer you need to know - Outline Example In that regard, the researcher intends to identify whether the works of Reichheld bear meaning or they are simply works of a marketer. This paper would contain an assessment of one of Reichheld’s articles in regards to a study he conducted, and relate this to academic literature relevant to marketing. The Bain and Companys loyalty practice is founded by Fred Reichheld. The loyalty practice is designed to assist firms in attaining their organizational objectives and producing sustainable outcomes which can be achieved through an enhanced consumer and employee loyalty. Reichheld joined the company in 1978, whose duties encompass leadership activities, mainly concerning the context of Vompensation and Nominating and Management committees across the globe. He eventually became the first Bain fellow of the company in 1999. Being a Bain fellowed allowed him to delve into research and writing while being employed in the firm. In line with Reichhelds work, he was able to associate the connection between loyalty and profit through studying retention on the end of the customers and employees (Reichheld, 2011). He is also known as the author of bestselling books with the Harvard Business Review Press, which are as follows: (1) The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value; (2) Loyalty Rules! How Todays Leaders Build Lasting Relationships; and (3) The Ultimate Question. Some of his works include the NetPromoter framework, which was introduced in his book "The Ultimate Question". The NetPromoter framework has been utilized by various large corporations, which includes General Electric, Apple and American Express, to name a few. Apart from being an author, Reichheld is also a renowned speaker among various major business forums. In fact, Reichheld has been awarded as one of the 25 most influential consultants by the Consulting magazine in the survey they have processed in

Sustainability 351 wk 6 forum Research Paper Example | Topics and Well Written Essays - 250 words

Sustainability 351 wk 6 forum - Research Paper Example The company has been extremely careful to ensure that the recycled boxes are contamination free and are safe for use (Thomas, 2010). Becoming packaging neutral simply means to cut out the cycle of the useful cardboard being wasted and going directly into the landfills. The focus is to help cut out the cycle and to give a new life to the packaging material, thereby reducing the wastage and prioritizing the use of the packaging materials. Yes, the box as seen in the video clearly does meet the requirements as mentioned above (WalMart, 2014). The packaging neutral is simply a means to cut down the levels of trash, and the volumes of pollution and a means to simply expand the pace consumption of the Walmart forests. The focus and attention is to reduce the use of natural resources to the maximum possible extent. Hence, this is in the true sense in line with the definition of the ‘packaging neutral’ aspect of the

Kao Corporation Case Study Example | Topics and Well Written Essays - 750 words

Kao Corporation - Case Study Example The older women consider the ease of use of diapers as a means of escape for the young mothers from working hard for their children (Kao Corporation 4). They consider the use of old clothes worn by the mothers as cloth diapers as a method of bonding between the mothers and the babies (Kao Corporation 3). This is especially true of the rural areas where, due to the joint family system, the older generation of women are actively involved in decision making concerning the younger couples (Kao Corporation 4). The fathers, on the other hand, are not involved with baby care as much as the ladies (Kao Corporation 4). Most of the diaper use is limited to the big metropolitan areas of Japan, like Tokyo (Kao Corporation 4); however, even in such markets, only fifteen percent of the potential households use disposable diapers (Kao Corporation 4). Other reasons of decreased use include the low quality of the diapers which can cause rash, high prices, cumbersome packaging requiring a lot of stora ge space, and diaper misfits with regard to baby size (Kao Corporation 5). When P & G launched their diaper brand, Pampers, in Japan in 1977, they faced several challenges and problems in marketing and sales, although still securing the majority of the market shares for diapers (Kao Corporation 1). The initial product quality of the Pampers was low, as they leaked and were not absorbent enough (Kao Corporation 5). This resulted in skin rash to the babies (Kao Corporation 5). Another reason for leaking was the inappropriate size of the diapers as compared to baby size, the size of the Pampers being often larger than was suitable, so that it was unable to fit, and so leaked (Kao

The effects of the 2008 Global Financial Crisis on the Thai Economy Essay

The effects of the 2008 Global Financial Crisis on the Thai Economy - Essay Example The crisis that the United States experienced that began way back summer of 1987 made way to the pullback to its economy and the world. Economic recession did a domino effect in the global financial crisis. How ever, as the member of the first world country recovers from the crisis, consequences still felt on some of the fast developing countries like Thailand. Economic recovery globally has been a sudden and immediate focus of the countries among Asian nations. The lost of many jobs are expected to happen in the United States and Europe in the coming year and with regard to this, a higher rate of unemployment is very hard to predict globally. Thailand as apart of the Asian nations would also be affected by the crisis as a whole. With the economy that depends on the exportation and importation, Thailand’s economy will be expected to be tumbling down and in effect would be reducing growth and unemployment. Thailand as a part of the global imbalances as it has been manifested in the recent years, will have to double work considering that it has also its own internal difficulties politically in dealing with the policies with the government. In spite the fact that Thailand’s government has been working so hard and ambitiously aiming to build a stronger economy in the middle of the global financial crisis, confusion and disorder among the people are manifested and has become a serious internal problem between the government and the people. Crisis Impact to the Economy of Thailand There are two financial crises that Thailand experiences with in the span of ten years; 1997-1998 and 2007-2008. The first part of the financial crisis was so damaging and required many years to recover. In fact, upon recovering, the country is able to achieve and attain a higher and promising private investment growth in its economy and established good reputation to be a destination of foreign capital. During this time, the country recorded rapid development and sustained th e growth of economy but still, the financial system shows vulnerability to the shocks of global crisis and became unstable (Ahmed & Islam 2010 ,p.66). The recent crisis which is the 2008 is merely different from the first one. Although in this crisis, Thailand is not much involve in debts compared to last time. Facing the reality that the country cannot escape from the issue of global crisis, in what way does the issue impacts the economy of Thailand? As it has being known that Thailand after the last crisis increasingly depends on the global economy. When the global crisis burst and the damage is felt and seen among some major institutions in the United States and European countries, credit-default is experienced, shocked the financial market, it is expected that that the real and deep effect of the crisis be seen and felt in the industrialized countries. Thailand has not seen and felt the direct effect of the global crisis during the first wave. The second wave of the crisis broug ht panic globally which resulted to freezing in the credit market and the global stock market meltdown. This time, Thailand economy was not able to escape as the stock market index fluctuated where billions of dollars were lost in few months time (Chirathivat 2011). The weakening of the economy transcends business programs between the bank of Thailand and the business firms all over the country during 2008. A serious

Effects of television Essay Example for Free

Effects of television Essay Television may be one way to educate children but alongside of it is something that is very hazardous especially to toddlers. Letting your children watch cartoons such as Dora the Explorer, Sesame Street and the likes is both beneficial and dangerous. At some point there are things that need to be addressed by the parent when their children are watching television on their own. For parents whose child is under 2 years of age, letting their kids watch television for the entire day would be very harmful. One way to prevent any untoward things to happen at a young age is to limit their viewing hours. The Baby Center Medical Board Advisory wrote in their website: Since your child is under age 2, its best to keep TV-watching to a bare minimum. If you choose to allow some television, break it up into 15-minute increments. Much more than that and your toddlers brain can shift to autopilot. Do away with letting your children watch television program of their choice as it may have violent scenes. Researchers have found that when a toddler watches those kinds of programs, it is likely that they will, sooner or later, imitates the scene or they will display an aggressive behavior. Also, letting children watch television all day would give them less time to read books, exercise, play outdoors and make friends in the neighborhood. If a child owns a video game console, there is a big chance that they will be hard to discipline. Parents will have to deal with calling their kids for dinner time and get no response since they are busy with whatever game they are playing. The promotions of different kinds of alcoholic drinks, cigarettes, and illicit drugs are also harmful to children who watch television all day. Such kind of promotion makes the child think that using these products is good for everyone. Additionally, the meaning and ideals conveyed in any television program may give children a different understanding of things that will eventually influence the way they think and the kind of behavior that they will exhibit. A concern raised by the American Academy of Pediatrics says that, children are being subjected to much sexual imagery in the likes of music videos, television programs, and the advertisements. On the other hand, there are things that can be taught while watching television such as good moral values, following proper diet, other learning such as speaking, reading, appreciation of arts and many others. Parents should actually guide their children when watching television. They should be able to explain to their children what is happening in the scene or if the scene is not appropriate for them. Also, having parents watch television with their children is one way of bonding. There is a way where parents can restrict the shows that can be seen by the children through the help of the V-chip. V-chip is a device use to block programs that are not suitable for children in a specific age bracket. Setting the viewing time limit of a child can contribute much to their growth. A practice such as letting children watch television program only after finishing their homework is one of the ways where they can be limited to watching or playing video games. More, watching television is risky for children since they tend to become obese. A study presented by Harvard Medical School student, Sonia Miller, shows that the more a child sits in front of the television set, the more tendency of eating unhealthy foods and taking in too much sugar. The study showed that for each additional hour of TV viewing per day, the children consumed 0. 06 additional servings per day of sugar-sweetened beverages, 0. 32 additional servings per week of fast food and a total of 48. 7 additional calories per day, after adjusting for age, sex, maternal socio-demographics, race, body mass index, breastfeeding duration and sleep duration. Moreover, the more additional hours a child spent in front of the boob tube means that they have taken a number of fruits or vegetables that is required for their daily intake. However, Miller said that obesity and television watching is in any way not the same. â€Å"Watching television all day and doing nothing physical is not a cause for a child to be obese at an early age, but still the researchers are working out on the said matter† (Lepage-Monette, 2007). However, for a working mother, she cannot just contain her children to watch programs that she intends to watch. In a confession made by a working mother, she said that in order to have things done, she sometimes needs to turn on the television to catch the attention of her children and leave her with whatever work she has to do. The use of television in school is, on the other hand, one way to get the attention of a child especially those in their kindergarten. With the use of different educational DVDs, students become more interested in learning things. Using videos that have subjects like biology and history captures the interest of a student since they tend to understand more the lesson given that they are able to see it for themselves. In biology, the teacher can let their students watch a certain episode on National Geographic or Discovery channel that is in reference to their upcoming lesson. In the Philippines, there are television programs that are intended to be used as an instructional media to students. There are programs for enriching the knowledge of students in Mathematics, Science, English, History and Literature and the Arts. For over 4 years, the Philippine government has agreed to use these media in order to teach students. Both private and public schools in the Philippines use the said media to let their students further understand the lesson. Personally, the use of instructional media like that in the Philippines is very beneficial to students. It does not expose the student to a long time of television viewing yet it helps them understand their respective lessons with the help of the videos. Letting students read thick books is something that they will not do and will only give them the idea of having an A-list classmate do the work and in the end; the student does not learn anything. Whereas, with showing video clips or documentaries, they tend to be more attracted to the lesson and will later on research on things that is in accordance to what they saw and learn a thing or two from it. It is not bad to let children watch television programs, only there should be proper guidance from elders. And these elders should be able to explain if the scene is really intended for students at a particular age or not. References BabyCenter Medical Advisory Board (2006, October). TV-watching guidelines for toddlers Milton Chen, Ph. D. (1994). The Smart Parents Guide to Kids TV. KQED Books. Hanna D Margeirsdottir; Jakob R Larsen; Cathrine Brunborg; Leiv Sandvik; et al (2007, June). Strong Association Between Time Watching Television and Blood Glucose Control. Diabetes Care. pg. 1567.

Occupational Health and Safety Management System Development

Occupational Health and Safety Management System Development INTRODUCTION 1.1 Background In recent years, there have high number of occupational death and injury to occur in warehouse. This number of occupational accident not only damage for worker. This also is a greatly affect the productivity of society. Follow the Government statistics result in 2005, there have HK$ 1.02 billion compensation to injury worker and their family. This table are show the number of accident are decrease from 35,986 to 33,652 is decreasing compare with one year. Furthermore in economic way, after accident are also affect team morale, feeling and productivity. Under the statistics result to find that about 1.7 million sick leave day after occupational accident to lead the economic loss. In individual way, not only physically damage for worker. In psychology way, are also needs to pay more time to recovery and step by step to build up their working feeling to improve the productivity. To reduced the number of occupational accident and injury in warehouse and workplace. Need to evaluate and analyses more detail before setup the workplace. So that why we need to depend on Occupational safety and health management systems. Apply technical simulation, research and analysis the normally cause of injury and accident from unsafe workplace, environment, insufficient safety facility, unsafety working behavior with worker. In Fig 2 are separate to three main industry field to make more easily to evaluate and make technical comparison and convenience to analysis the data to make some decision Before to analysis and evaluate the cause of occupational accident. Firstly to study occupational guideline and review cause to evaluate the potential hazards in the existing or in progress workplace environment. In Fig 3 are show the potential hazards in site are damage to the worker. Cause the accident are the mild steel board are pressing to his leg. Then organize the good safety and occupational management specific system for specific work place. This mean not all-occupational management system can fully satisfy for all warehouse and workplace. But following the previous case, In real condition to analysis their right safety attitude and his working method from worker and operator is very difficult to know. So need to really understand specific workplace for different condition and different ways. For example: Occupational accident involves human, tools or machine and workplace. In human way, require knowing worker or employee working background, enough safety aware knowledge and operation experience for employer reference. Furthermore in external ways are also become factor to affect the employee working performance. It can include working duration; temperature, actual workplace, and rest time are really enough provide for employee to reduce mental fatigue. Try to study those following factors to establish for the occupational safety and health system for different working area. Then to use this effective human and environment data to redesign or rearrange to reduce or prevent the occupational accident and improve the confident for their job. Our goals have been try to really know the main cause depends on operators perspective and his working experience. Furthermore can apply this knowledge or experience to establish solid know base to prevent or reduce the occupational accidents in warehouse or industry field and improve to high standard of occupational and health in Hong Kong. 1.2 AIMS These aims of the final year project are introduce the occupational and management system in warehouse and to analyze this management system for some simulation approach. 1.3 OBJECTIVES 1. To develop and set up a safety and health management system. 2. To determine the major cause of occupational accident in warehouse. 1.4 METHODOLOGY To satisfy the objectives, this report can divide into two parts. The first part is collect major data from our warehouse. The second part is using the result to improve the safety and health management for warehouse. In the first part, we step by step to collect and research some data from the working location. We need to record the working behavior and observe their working process to analyze their working sequence. And then base on their working process to find out which working process will cause occupational accident. That following data I will collect from my part time job location in the garment warehouse. And I will develop the safety and management system to help for this warehouse to reduce number of accident. This following data for case study will show into next part, such as causes of accident, working environment. For these case studies, warehouse supervisors and staffs are interview from survey Questionnaire. From this questionnaire will list number of possible cause can lead the occupational accident. The survey result will show in the following chapter. 1.5 Organization This case study is divided into eight chapters and following the sequence to satisfy the project objective. Then will list the introduction of content. Chapter One Introduction Chapter One is introduces the background, objective, aims and methodology of the case study in the listed chapter. Chapter Two Literature Review Chapter Two will separate into six sections, in the first part will overview different type of stages of safety and health management system. System structure, simulation, and implementation. Chapter Three System Design In chapter three will show my possible system design. Firstly to collect the real data, make some case analysis and use simulation software to simulate the cause of accident. The method will show in this following chapter. Furthermore, the format of the survey questionnaire is shown in the below. Then the possible cause of accident will also list in the literature review. This purpose can fulfill the achievement for the objective. Which criteria of accident cause will choose more detail in this chapter and fulfill objective 1. Chapter Four Result Survey Questionnaire Chapter four will list the following result and problem finding from the questionnaire. Depend on the serious mistake and then analysis the result. Then will present the survey result into this chapter. From the analysis result to calculate the mark and using statistical method to present which condition will easily to have occupational accident. This following result can satisfy the objective 2. Chapter Five Discussion In Chapter five, It will group some similar data from each survey. According the relevant result or pattern of warehouse accident cause. After that to following the average to arrange the importance level from workers feedback. Next part of this chapter Chapter Six Conclusion Chapter Six is the final chapter for evaluates the analyzing result. Depend on the result and develop the suitable occupational and safety management system for this warehouse to prevent accident to make worker injury. Chapter 2 Literature Review 2.1 Introduction This following aim for this chapter are show the literature review related for the occupational and safety health management system, cause of occupational accident for real case. Firstly to divide into two part. One part is Cause of warehouse occupational accident and next part is safety and health system. As the cases are depend on various components and different situation will make different warehouse accident occurrence, Moreover are included some tasks with workplace design, implementation, and outcome will be discussed. In the next part, these purposes for make a summary for different types and possible accident in the warehouse and notice in the different literatures. Then will classify this possible cause, and make details revision for different cause to find out the cause of accident in warehouse. 2.2 Definition of Terms 2.2 Definition of Occupational Safety and Health Definitions A definition of safety and health means in the working area with cross-disciplinary have safety facilities, protection, and health for the worker. The goal is provide the safe working environment for all occupational fields. The purpose is protecting for the employer, employee, client, and workers family, supplier, public and community work by the work place. Such as public health field, occupational medicine, ergonomics, industrial field in production factory, warehouse, construction site. 2.3 Definition of Safety and Health Management System Occupational safety and health management system is integration management method to reduce risk in work place. It followed safety guidelines and reassigns this process need to teamwork support and management leadership to monitor the status. Depend on different business organization to form based conclusions and various results. And require higher usage rate of the safety and management system than type selected. It should be provide good atmosphere for implement the occupational safety and health to implement and practices. 2.4 Structure of Safety and Health Management System Structure of Safety and Health Management System are divide into SIX main criteria is Planning, Developing, Organizing, Implementing, Measuring and Reviewing. 2.4.1 Planning Planning is procedure to evaluate which criteria should be to complete. Firstly to classify which safety and health task should be suitable to apply in warehouse and use relevant Safety and Health Management Regulation. Then will accord sequence for the safety and health object to design and achieve that. Furthermore need accomplish this safety object may be lead to arise the financial and usage of resource. Secondly, for the management team need to determine the initial stage to analysis for existing safety and health system to make are some lay outs. Then will make some estimation to define the priorities of working process for risk management control and hazard reduction. After will setup the standards for the system outcome. Later should be make regular status assessment to analysis for the safety and health system in the daily process. Additionally, there are detail to show how to define the initial status analysis, regular analyses and risk estimation is shown as follows a) Initial status analysis This is a measuring step to find out exist job location are focus the importance of the safety and health business for the initial in the warehousing in progress. It should be first time to setup done in the safety management system depend on the proprietor of the working process. Furthermore, the employer should provide enough facility to worker for the Safety Management Regulation properly. b) Regular status analyses After operate initial status analysis, employer need to keep regularly applying the improving safety and health management system in warehouse continuously. The safety officer or supervisor should be classify the scope and regularly to apply assessment for analysis to be following: ~ The problem findings / safety and health management system revision ~ Introduce usage the new technology ~ Rearrange in management of organizational structure. c) Risk Estimation This aims for planning task, risk estimation is apply to test and establish the data file for overall risk in warehouse operation Then the problem findings will apply into the formula to create the risk reduce strategy, assign the safety and health object and set up the performance standards and object priorities. Basic procedure in risk estimation include as follow: 1) Classify of potential hazards This is procedures of classify all-important and potential hazards are related into working process and need to concern the damage of the user. 2) Evaluation for risk This is the procedure of the evaluation for specific subject of risk with every potential hazard that suppose each facility are in control in workplace, and decide the effective task and the result of their failure. Then need to concern if the risk assessment have some tolerance, if the tolerance occur, the supervisors need input into record which in or out of the statutory standard are also need to transform to international approve standards. If the risk can met or lower for the suitable level that will take it into tolerance counted. After the potential risk evaluation, there is elimination and reduction task to classify and for control purpose: i) Setup safety and health process and potential control standard The safety and health process should be no tolerance during the developing. ii) Maintenance and Carry out the safety and health process It should be appropriately to support and implement the Safety and health process and risk control. In the other hand, risk management control should be kept in effective. iii) Review of safety procedures and risk control measures Regular review is necessary for safety process and risk control. Need to be keeping in suspect way check the system isnt in function. When the critical change occurs is also related. After the risk assessment will discuss into next part. 3) Assign person for implementation The safety officer or supervisor needs to select a reliable staff or worker to implement analyses in progress and risk assessment. This reliable person should have: (a) Make sure this person should be keeping the system in progress. (b) Provide a technical training course and practice to earn the management experience. 2.4.2 Developing This is a process to how to achieve the safety and health management system 1) Following this status, the warehouse supervisor need to be clearly explain approval safety and health policy and document with specific objective in the initial planning status and make sure that policy involve this following agreement : i) To accomplish a high quality standard of safety and health to promise to met minimum requirements and regular to practice to keep in high performance. ii) The first line supervisor should be have primary responsibilities to create the occupational safety and health system to keep in progress. iii) Offer enough resource to carry out the system iv) Make sure acquaintance, maintenance the system, carry out the system for each level of management system. v) Ensure each worker can provide sufficient safety knowledge and training to work for their job and responsibilities. vi) Provide the regular review the management system. 2) Implement the safety and health system by the supervisors should be provides and arranges effective management planning for specific objective. i) Distinctly direction to lead to supervisor and manager cooperate with worker to achieve the specific target of the safety and health management system. This safety and health management system should be setup in the industrial and warehouse undertaking for first line management team, collect opinion and more helpfully for safety and health individually. All worker and different grade of manager should be participating for each stage of safety and health system. Not fixed format of the safety plan for how detail and pattern. Furthermore, the plan should be describe the policy of the safety plan, specific objective and which level of standard can be accomplish, measuring level. Then the key point should be set it out: a) Fully preparation for supervises the management plan to be success. b) Apply the management system should be implement and well prepare each component into industrial field. c) The responsibilities should be properly to assign into safety and health system. For necessary use, it should be include safety guidebook, method statement, and safety manual. Every level of managers, supervisors and worker should clearly understand the plan and their duty and focus in implementation. Developing the effective sharing system in structure. Lastly, safety and health plan need to fixed period to revise or review to improve the system more effective. 2.4.3 Organizing This is a communication and sharing procedure of the relationship between user and resources control in the working structure to complete their goal. The proprietor should be mention for relevant industrial is needed: i) Fully synthesized in the industrial field and apply into each process by different size of jobs. ii) Appropriate to provide enough money and can suitable fit the company size and characteristic for policy in progress should be suitable to developing and maintaining the parts of the safety and health management system. iii) It should be organize by have industrial field experience staff to set up and provide practice more efficient and effectively. To from a similar industrial field iv) To assigned responsibilities of safety and health for each staff. iv) To assign the operation for the safety member, a safety department/unit/group (safety officer means a person employed as a safety officer in an industrial undertaking under the Factories) vii) Need to offer authority to implement their safety and health responsibilities viii) Make a meeting to sharing the occupational and safety and health information more effectively. 2.4.4 Implementing This is the process of carrying out or applying the practice and training into accomplish the specific purpose. Make sure that have enough manipulate and applicable control for the performance followed in the management plans. Follow this step, the employer of a relevant industrial field is needed: i) To evaluate and carry out the plan to classify the risk and then can fulfill the legal standard as well to mention the safety management. ii) Need to provide enough monitoring and make sure that plan can effectively to carry out. iii) Well prepare and keep providing adequate documentation work to record and keep checking the management progress in the work place. iv) Well design the emergency system plans for special situation and keep it system into critical precedence. 2.4.5 Measuring This is a process for checking the management system performance to against legal standard to let them know where has potential risk need to control and improve. Furthermore to let them know which objective can fulfill the objective or not. In this measuring part, this part will derive the feedback system for this stage for system development and implementation and then to enhance ability of the system maintain to reduce the risk and continues keep it efficiency. Following this stage, the proprietor of an industrial field is needed: i) to implement the monitoring review, such as, hardware inspections (for example : machine, plant and building) and software inspections (such as : human, working process and working system), ii) Especially for supervisors, team leader have responsibilities to compactly monitor the performance of the safety and health management system iii) To implement the monitoring of the potential hazard management control, such as supervise of occupational accident, health display demonstrator and near misses. iv) To make decision for the immediate situation of performance and classify the potential causes and to involve for the system design and system operation of the safety and health management. v) To correct whichever situation identified during in the monitoring and checking process. vi) During the observation procedure to develop and carrying out status to continuously to get the opinion information to improve the safety and health management system in working operation. 2.4.6 Reviewing These mean to implement to estimate performance in regular monitoring of safety and health management system. Auditing is construct the feedback systeminto planning stage which to enhance, maintain and establish more effectively to prevent the risk occurs. In addition, the information sharing and flowing into the planning, developing implementing and maintenance stages. In the other hand, reviewing stage also can make sure that working process be correct of the safety and health management system. Following this reviewing stage, the employer of warehouse field is needed: i) To periodic a safety auditor or safety officer to regularly present safety audits review with sections 13 or 19 of the Safety Management Regulation. ii) To setup facilities, safety information for the safety officer review proposes of safety regular evaluate according sections 14 or 20 of the Safety Management Regulation iii) When safety review assessment hand-in to take the appropriate action, such as design the safety and management plan improvement and carrying out the management system in sections 16 and 22 iv) Regularly to receive the opinion information from the safety assessment and audit for modify the planning, developing, organizing and implementing stages to step by step to improve the safety and health management system in working procedure. Safety and Health management system model can be diagram summarized for the following: Management model to develop, implement and maintain a safety management system Fig.4 Safety and Health Management Structure Model Legend Information Link Control Link Chapter Three System Design In chapter three will show my possible system design. Firstly to collect the real data, make some case analysis and use simulation software to simulate the cause of accident. The method will show in this following chapter. 3.1 SAFETY CONCEPT The purpose of this section to make a basic introduction of the safety system concept and indicate some methods by different potential hazard can be produce. This is very important for the system users and system maker of the safety simulation to clearly know the concept of safety and expect which type of risks are show in the simulation. As you know, there are no fully dependable way to prevent hazard during the working process of safety and health system. Safety concepts difficult for each people fully understand. But we can also say liberty for working place situation can make body damage, death, tools and equipment damage. So we try to develop the safety system to make safe completely, but sometime design safety system is need to concede system performance and function for some design change. If we following to apply the system into warehouse, the safety system to be effective, but the system are also have some remnants of risk can need accept. After that will be have more interrelate with external condition, then the remnants if risk will need to keep going to solve from safety system. It reminds that no any system can fully to prevent all the risk from safety system, no matter what the system is really outstanding can manage external condition and worker actions are also cannot perfectly to reduce all accident in warehouse. On the other hand, if insert too many of safety characteristic into safety system may be affect the original goal for the warehouse. The level of safety function is needed to concede based on the level of accident. The potential hazard caused by the people, tools and equipment and working condition are mixed together to make a possible to occur. Such as, a potential hazard apply in normal procedure, but the working area are existing a number of worker will cause high hazard for the worker. 3.2 System design lay out Fig 5 The Safety System In this warehouse environment, this is mixed system that includes people, working process, workplace, and product. There also are important criteria for this process. That complicated system is involving high frequency of interaction with external working environment. This system can apply into different way of workplace to define number of potential risk. Contrarily, we can apply the result and data to demonstrate and analysis the number of potential hazards. Then apply this system to prevent and reduce the high potential risk. 3.3 Basic Accident Mode Accident is an unexpected event during in working process that also causes unexpectable damage for worker, destroy the production process, and may be loss the life during the process. Furthermore, we find that result basically in control mechanisms, potential hazards, working exposure and beginning of implementation, that following long chain criteria to from accident. In unsophisticated way can define that has potential hazard situation, then to start implement the event, that following the event order to acquire the result form accident. In real situation, that potential risk is existing, but we can control by a number of confirmative control mechanisms. Fig 6 Basic Accident Mode In the accident model way the accident appears in accident model way, this means the control mechanisms are failure. The model of Basic Accident had shown in Fig 6. Later will present more complicated model with number of accident chains with different potential risk situation to pass through and number of control mechanisms by passed when the accident appear. There is the complicated model to show in basic accident mode and try to indicate the point during into the number of effect in accident control to analysis to prevent the chance of accident appearing. Fig 7 Loop of Accident Feedback Figure 7 present the loops of feedback and identify what is suitable way to manage the safety and health system. After we receiving this opinion and according this follows mechanisms to classify for the information system for safety purpose. And each criteria insert into accident chain and is a chance to indicated the potential risk, reported the accident details and apply the control mechanisms to reduce the unsafe and potential hazard. The function of loop A is provide the minimum requisition for safety system and construct the accident reports to show the details and unwanted incidents. But this posting may not actually to prevent in the initial accident and not sometime to make a good effect to avoid the accidents occur in the future for insert into the statistical analysis to solve the system of safety and health management issue. The loop B is normally lower frequency to carry out and open-heart and regularly to report of dangerous acts. There are the precursors for the accident, Loop B can assign for the safety control. Loop C and Loop D are commonly more operative and apply for the proactive safety and health management and for classify potential hazard circumstances in the early status during in the chain. That following significant concept is suitable for simulation condition, and partly cause for technical accidents. Two important fail identification applied in active and latent in the basic concept in this model. Beginning the design, establish and operate the safety and health simulation system. A. There is meaning of the mistake or to contravene will have contrary effect immediately. These active failures are normally to relate into the worker activity during in the safety and health management system. These modes of active failures are not famous to apply into the system during into decision making in not approval. B. On the other hand, there is some decision-making and some operation which to make the condition without immediate reaction. They create this condition will to hibernate in long period of time till to touch off the action when the accident to appear. These means the latent failures are famous able to apply for the system from the operator to take out from the operation immediately. 3.4 Potential Hazard management and control flow When a number of risk and hazard occur can be to calculate for reduce, prevent and easily to control. Figure 8 plates in a risk identify method process. It clearly to show that can fully satisfy the requirement to reduce and prevent the hazard appears from the system design, but if cannot satisfy for different criteria to manage the potential hazard. There are following ways had be provide, provide the system training for the system users and setting the warning system for notice the users. Fig 8 Hazard preventable Flowchart However, if can classify the potential risk can be maximize to eliminated and to spread the possibility for long remain. These can transfer the remnant risk to safety and health system operator for control. Fig 9 Change of Remnant and Unclassified hazard As shown the diagram 9, the remnant risks are mixed into classified hazard which to consider that acceptable. Then the cognitive risks are transfer to users, they indicate for them to manage the document and link up to users. 3.5 Criteria FOR SIMULATION SAFETY This is a large size of safety and health guideline for applies into the simulation area. a) The judgements and care the safety and health simulation by authorized people. b) Provide safety support and safety advice in working place and other working area. c) Through latent and active failures to introduce in the comprehensive condition. d) Comprehensive working environments can advise their working area have owned potential risk as simulation the sickness and prevent the negative training. e) Need to mention the software and resources to reapply for new system and other new working objective. f) When issue the simulation need to concern the backgrounds of workers can select their different safety attitudes and standards, and safety technique level. It can prevent the hazards during the safety simulation system. Fig 10 Life Cycle System The capability system can operated and progress through the life cycle and therefore included five phases. This process in the beginning stage for classify from new capability and obtain from proceeds, services support. Then the safety simulation needs to concern the life cycle for system complete. Under the safety and health system are need to prepare the life cycle of the simulation system. 3.6 Key of Safety control The simulation life cycle are processing are involved a number of tasks. When processing the system is need to planning in the beginning stage for test and analysis activities. Apply this safety and health management system is demand to passing through all existing stage of simulation life cycle. Furthermore, also have number of safety and health management activities are also involve for different phase of a life cycle system are shown in Fig 10. And detail define total safety and health management events are need to documented information, and involve a number of management activities are applying independently. Then will applied in unfailingly method is passing through to organization. Following the pre-determined planing of the safety and management activities to present the systematic format. Fig 11 Safety Activity for each Life Cycle stage Safety Activity to be involved the Life Cycle stage Stage 0 Stage 1 Sage 2

Economic thought from ancient societies

Economic thought from ancient societies INTRODUCTION The oriental school of economic thought basically deals with the study of the origin of economic thought from various ancient societies including the Hindu, Hebrew, Indian, Roman, Greek, and Islamic societies. It has been observed that the main area looked into by the Hebrews and Hindus was based on agricultural economics and all this information was drawn from the writing of the pious law givers who were present at the time. These ancient writings consisted of ideas on various economic aspects such as: division of labour, cottage industries, forest and mines, trade and trading practices, concept of wealth, transport, banking and loans, etc. Some of the writers who also played a role in the development of this economic thought include Roman writers such as Cicero, Pliny Gato, Varro and Columella. During this period, and until the industrial revolution, economics was not a separate discipline but part of philosophy. Its evolution into a distinct discipline of study in the social sciences can be attributed greatly to these early writers. Roman law also developed the contract recognizing that planning and commitments over time are necessary for efficient production and trade. This large body of law was unified as the Corpus Juris Civilis in the 530s AD by Justinian, who was Emperor of the Eastern Roman Empire. In Ancient India, Chulavamsa records that Parakramabahu of Sri Lanka had debased the currency of Ancient Sri Lanka in order to produce money to support this large scale infrastructure projects. Parakramabahu also pioneered free trade during his reign. Many of the topics discussed during these ancient times are still prevalent in modern economics, including discussions on the management of a solid and efficient economy and the ethics of economics. These ancient thoughts als o focused on issues of welfare, for instance, redistribution of wealth during a famine. STATEMENT OF THE PROBLEM Ancient economic thought is very much wide and its study provides a broad basis for comparison of the ancient approach to economic issues as compared to issues arising in the modern world economies. The large number of ancient thinkers who contributed to this thought differed in beliefs and practices. Also, information on some of these ancient cultural-economic practices is very scanty and thus makes this enquiry into the oriental school of economic thought necessary so as to be able to get a better understanding of the underlying economic issues of both the past and present. JUSTIFICATION With the evolution of economics, many writers have come up with different theories about different areas in the subject. So as to be able to critically assess these different theories and understand the unity which connects us with the ancient times, knowledge on the origin of the early stages of economic thought is necessary for one to be able to take a well informed and unbiased stand on contentious economic issues arising today and hence the need for this study. OBJECTIVES OF THE STUDY To understand the principles and concepts of the oriental school of economic thought. To know the key contributors of ancient economic thought. To evaluate and criticize how the ancient societies carried out their economic activities. To find out the major contributions of the oriental school of thought to the body of knowledge that exists today. To get a clearer understanding of the position of economics as a distinct member of a group of social sciences. Ancient near East Economic organizations in the earliest civilizations of the Fertile Crescent were driven by the need to efficiently grow crops in the river basins. The Euphrates and Nile Valleys were homes to earliest examples of codified measurements written in base 60 and Egyptian fractions. Keepers of royal granaries and absentee Egyptian land owners reported in the Heganakht Papyri. Historians of this period note that the major tool of accounting for agrarian societies, the sales used to measure grain inventory, reflected dual religious and ethical symbolic meaning. The Erlenmeyer tablets give a picture of Sumerian production in the Euphrates valley around 2, 200 2, 100 B.C., and shows an understanding of the relationship between grain and labour inputs (valued in female labour days) and outputs and an emphasis on efficiency. Egyptians measured work output in man-days. The development of sophisticated economic administration continued in the Euphrates and Nile Valleys during the Babylonian Empi re and Egyptian Empires when trading units spread through the Near East within monetary systems. Egyptian fraction and base 60 monetary units were extended in use and diversity to Greek, early Islamic culture, and medieval cultures. By 1202 A.D, Leonardo Pisa Fibonacci use of zero and Vedic-Islamic numerals motivated Europeans to apply zero as an exponent, birthing modern decimals 350 years later. The city states of Sumer developed a trade market economy based originally on the commodity money of the shekel which was a certain weight measure of barley, while the Babylonians and their city state neighbours later developed the earliest system of economics using a metric of various commodities, which was fixed in a legal code. The early law codes from Sumer could be considered the first (written) economic formula, and had many attributes still in use in the current price system today, such as codified amounts of money for business deals (interest rates), fines in money for wrong doing, inheritance rules, laws concerning how private property is to be taxed or divided, etc. Ancient Greco-Roman world Some prominent classical scholars assert that relevant economic thought was based on metaphysical principles which are incommensurate with contemporary dominant economic theories such as neo-classical economics. However, several ancient Greek and Roman thinkers made various economic observations especially Aristotle and Xenophon. Many other Greek writings show understanding of sophisticated economic concepts. For instance, a form of Greshams law is presented in Aristophanes Frogs, and beyond Platos application of sophisticated mathematical advances influenced by the Pythagoreans in his appreciation of flat money in his Laws: (742 a-b) and in the pseudo-Platonic dialogue, Eryxlas. Bryson of Heraclea was a neo-platonic who is cited as having heavily influenced early Muslim economic scholarship. The influence of Babylonian and Persian thought on Greek administrative economics is present in the work of Greek historian Xenophon. Discussions of economic principles are especially present in his Oeconomicus, his biography of Cyrus the Great, Cyropaedia, Hiero and Ways and Means. Hiero is a minor work which includes discussion of leaders stimulating private production and technology through various means including public recognition and awarding of prizes. Ways and Means is a short treatise on economic development, and showed an understanding of the importance of taking advantage of economies of scale and advocated laws promoting foreign merchants. The Oeconomicus disc uses the administration of agricultural land. In the work, subjective personal value of goods is analyzed and compared with exchange value; Xenophon gives an example of a horse which may be of no use to a person who does not know how to handle it, but still has exchange value. In Cyropaedia, Xenophon presents what in hindsight can be seen as the foundation for a theory of fair exchange in the market which will result in the analysis of better fit or suitability to either party who wants to purchase the same item. Xenophon discusses the concept of division of labour, referencing specialized cooks and workers in a shoe making shop. Marx attributes to Cyropaedia the idea that the division of labour correlates to the size of a market. Roman law developed the contract recognizing that planning and commitments over time are necessary for efficient production and trade. Ancient India Chulavamsa records that Parakramabahu I of Sri Lanka had debased the currency of Ancient Sri Lanka in order to produce monies to support his large scale infrastructure projects. Parakramabahu I also pioneered free trade during his reign, a war was fought with Burma to defend free trade. Chanakya (c. 350 BC 275 BC) considered economic issues. He was a professor of Political Science at the Takshashila University of Ancient India, and later the Prime Minister of the Mauryan Emperor, Chandragupta Maurya. He wrote the Arthashastra (science of material gain). Many of the topics discussed in the Arthashastra are still prevalent in modern economics, including its discussions in the management of an efficient and solid economy. Chanakya also focuses on issues of welfare, for instance, redistribution of wealth during a famine and the collective ethics that hold a society together. The Arthashastra argues for an autocracy managing an efficient or solid economy. The qualities described are in effect that of a command economy. It discusses the ethics of economics and the duties and obligations of a king. Chanakya writes on the economic duties of a king: The king shall be ever active in the management of the economy. The root of wealth is economic activity and lack of it brings material distress. In the absence of fruitful economic activity, both current prosperity and future growth will be destroyed. A king can achieve the desired objectives and abundance of riches by undertaking productive economic activity. Ancient China Ideal and effective economic policy was long sort for in ancient China, one of the greatest early reformers being the Emperor Qin Shi Huang (r. 221 BC 210 BC), who standardized coin currency throughout the old warring states once he unified them under a strong central bureaucracy (which the Zhou dynasty had always lacked). However, one of the greatest reformists in China lived during the medieval Song dynasty (960 1279 AD), that being Chancellor Wang Anshi (1021 1086 AD). Wang Anshis political faction of the New Policies Group enacted a series of reforms that centered on military reform, bureaucratic reform and economic reform. The economic reforms included low cost loans for farmers who he considered the backbone of the Chinese economy in terms of production of goods and the greatest source of the land tax. Replacing the corvee labour service with a tax instead, he enacted government monopolies on crucial industries producing tea, salt, and wine, introduction of local militia to ease the budget spending on the official standing army of one million troops and the establishment of a Finance Planning Commission staffed largely by political loyalists so that his reforms could pass quickly with less time for conservatives to oppose it in court. Medieval Islamic World To some degree, the early Muslims based their economic analyses on the Quran (such as the opposition of riba, interest) and from Sunnah, the sayings and doings of Muhammad. Early Muslim thinkers, Al-Ghazali (1058 1111 A.D.) classified economics as one of the sciences connected with religion, along with metaphysics, ethics and psychology. Authors have noted, however, that this connection has not caused early Muslim economic thought to remain static. Persian philosopher Nasir al-Din-al-Tusi (1201 1274) presents an early definition of economics (what he calls Hekmat-e-madani, the science of city life) in discourse three of his ethics: the study of universal laws governing the public interest welfare: in so far as they are directed, through cooperation, toward the optimal (i.e. perfection). Many scholars trace the history of economic thought through the Muslim world, which was in a Golden Age from the 8th to 13th century and whose philosophy continued the work of the Greek Hellenistic thinkers and came to influence Aquinas when Europe rediscovered Greek philosophy through Arabic translation. A common theme among these scholars was the praise of economic activity and even self-interested accumulation of wealth. The influence of earlier Greek and Hellenistic thought on the Muslim world began largely when Abbasid Caliph al-Mamun, who sponsored the translation of Greek texts into Arabic in the 9th century by Syrian Christians in Baghdad. But already by that time numerous Muslim scholars had written on economic issues, and early Muslim leaders had shown sophisticated attempts to enforce fiscal and monetary financing, use of deficit financing, use of taxes to encourage production, use of credit instruments for banking, including rudimentary savings and checking of accounts, a nd contract law. The origins of capitalism and free markets can be traced back to Caliphate where the first market economy and earliest form of merchant capitalism took root between the 8th and 12th centuries, which some refer to as Islamic capitalism. A vigorous monetary economy was created on the basis of expanding levels of circulation of a stable high-value currency (the dinar) and the integration of monetary areas that were previously independent. Innovative new business techniques and forms of business organizations were introduced by economists, merchants and traders during this time. Such innovations included the earliest trading companies, credit cards, big businesses, contracts, bills of exchange, long distance, international trade, the first forms of partnerships and the earliest forms of credit, debt, profit, loss, capital (al-mal), capital accumulation (nama-al-mal), circulating capital, capital expenditure, revenue, cheques, promissory notes, trusts, startup companies, savings accounts, transactional accounts, pawning, loaning, exchange rates, bankers, money changers, ledgers, deposits, assignments, the double entry bookkeeping system, and lawsuits. MAIN FINDINGS After going through the history of the oriental school of thought in the previous section, the following economic aspects come out clearly as having been discovered and practiced by these early thinkers: The Concept of Production and Technology Ancient leaders stimulated private production and technology through various means including public recognition and awarding of prizes to successful inventors and producers. Economies of Scale Ways and Means was a short treatise on economic development written by Xenophon, which showed an understanding of the importance of taking advantage of economies of scale in production activity and advocated for laws promoting foreign merchants. Administration of Agricultural Land Agriculture was considered the most dignified occupation. In ancient India, the state took a leading part in developing agriculture and also demanded a fixed share of the gross produce. Price system The early law codes from Sumer were the first (written) economic formula, and had many attributes still in use in the current price system today, such as codified amounts of money for business deals (interest rates), fines in money for wrong doing, inheritance rules, laws concerning how private property is to be taxed or divided, etc. Grain and Labour Inputs Relationship The Erlenmeyer tablets gave a picture of Sumerian production in the Euphrates valley around 2, 200 2, 100 B.C., and showed an understanding of the relationship between grain and labour inputs (valued in female labour days) and outputs and an emphasis on efficiency in production. Output of Work The Egyptians measured work output in man-days. Monetary Units The Egyptian fraction and base 60 monetary units were extended in use and diversity to Greek, early Islamic culture, and medieval cultures. By 1202 A.D, Leonardo Pisa Fibonacci use of zero and Vedic-Islamic numerals motivated Europeans to apply zero as an exponent, birthing modern decimals 350 years later and hence the development of monetary units. Value Subjective personal value of goods was analyzed and compared with exchange value. Xenophon gave an example of a horse which may be of no use to a person who does not know how to handle it, but still has exchange value. Theory of Fair Exchange Xenophon presented what in hindsight could be seen as the foundation of a theory of fair exchange in the market which will result in the analysis of better fit or suitability to either party who wants to purchase the same item. Division of Labour Xenophon discussed the concept of division of labour, with reference to specialized cooks and workers in a shoe making shop who specialised in different tasks. Free Trade Parakramabahu I pioneered free trade during his reign, this is evident because a war was fought with Burma to defend free trade in ancient India. Welfare In India the leaders insisted on ensuring that the population as a whole has to be well looked after. For example, Chanakya focused on issues of welfare, for instance, redistribution of wealth during a famine and the collective ethics that held a society together. Standardized Coin Currency Emperor Qin Shi Huang of Ancient China, standardized coin currency throughout the old warring states after he unified them under a strong central bureaucracy. Low Cost Loans For Farmers In Ancient China Wang Anshis political faction of the New Policies Group enacted a series of reforms that centered on military reform, bureaucratic reform and economic reform. The economic reforms included low cost loans for farmers whom he considered to be the backbone of the Chinese economy in terms of production of goods and the greatest source of the land tax. Land Tax This was a source of revenue for the Ancient Chinese government from farmers, because during that period agriculture was the main driver of the economy. Fiscal and Monetary Financing The Muslim leaders enforced various policy measures including fiscal and monetary financing, use of deficit financing, use of taxes to encourage production and use of credit instruments for banking. Banking The early Muslim leaders had shown sophisticated attempts indlucing rudimentary savings and checking accounts, and contract law. Monetary Economy Between the 8th and 12th centuries, which some refer to as the period of Islamic capitalism, a vigorous monetary economy was created on the basis of expanding levels of circulation of a stable high-value currency (the dinar) and the integration of monetary areas that were previously independent of each other. SUGGESTIONS The social organization manifested by the ancient civilizations should be critically looked at and applied to solve some socioeconomic problems still present today, especially in the developing nations. The organization of government and formulation of policies during the ancient times leaves a lot to be admired. Governments of the modern economies should pick some of these values. The concept of politics being looked at separately from economics and policy formulation should be followed in todays modern economies for faster development and equality in the distribution of wealth. Welfare economics should be taken as seriously as it was taken in ancient times. For example, during periods of drought or famine, governments should not let particular groups of people suffer and instead they should distribute the available resources to the entire population. CONCLUSION Theres no question or doubt as to whether ancient economic philosophies are still in extensive use today. The modern economy has evolved over centuries to become what it is today. The study of the history of economic thought enables the student to appreciate the contributions various writers have made to development of economics as a discipline. Although ancient economic theories were sometimes unclear, contradictory, or presented in a rudimentary manner, they form the basis of economic analysis today. These theories are still being used today by the worlds largest and most complicated and sophisticated economies. BIBLIPGRAPHY Falgas, Matthew E.; Zarkadoulia, A. Effie, (2006). Arab Science in the Golden Age (750-1258) and Today. The FASEB Journal 20(10): 1581-1586. Hosseini, S. Hamid (2003). Contributions of Medieval Muslim Scholars to the History of Economic Thought and their Impact: A Refutation of the Schumpeterian Great Gap. S. Lowry (2003). Ancient Medieval Economics. In Biddle, Jeff E.; Davis, Jon B.; Samuels, Warren J.A Companion to the History of Economic Thought. Malden, MA: Blackwell pp. 11-27. Schumpeter, Joseph (1954). History of Economic Analysis. New York, Oxford University Press.

Nuclear Tragedy on Three Mile Island :: History Nuclear Essays

Nuclear Tragedy on Three Mile Island The Three Mile Island accident can be attributed to both human error and mechanical failure. This story begins on March 28, 1979 at about four o'clock in the morning. Every thing seemed to be running efficiently down at the nuclear power plant in Three Mile Island. Little did anyone know the catastrophe that was about to occur. The problem started in the secondary loop. There was a slight malfunction, which caused the pumps to shut down automatically. The alarms sounded immediately within the control room. Water pressure and water temperature began to build in the primary loop, because the heat could no longer be transferred to the secondary loop. However, this seemed normal and was no cause for immediate concern. At this point, the pressure relief valve (PORV) had opened automatically and released the steam into a holding tank. The backup pumps, which are located in the secondary loop, automatically turned on. Then, the cut-off valves disconnected the pumps from the system. The operators in the control room still felt that everything was running normal and there was nothing to worry about. Then, the PORV light went out indicating that the valves were then closed; however they were not. The steam and water continued to be released causing a loss of coolant accident (LOCA). The emergency injection water (EIW) was set in motion in the primary loop. The EIW is activated in the case of a LOCA. This did not concern the operators because it had happened before during numerous false alarms. However, they kept their eye on it, and noticed that the water in the primary loop was rising, while the pressure was decreasing. They turned off the EIW, but the water still appeared to be rising. However, that was not the case at all. The water along with the steam was being released through the PORV, without the operators knowing. By this time, over three thousand gallons had escaped from the primary loop. The instrument that checks the level of radioactivity levels was not functioning, so the operators had no reason to suspect a LOCA. The gauges in the control room continued to falsely state that the water levels were up. At this time, two of the four pumps were turned off in the primary loop caused by the amount of pressure from the steam traveling through them. Then, the last two pumps in the primary loop shut off.

Acid Rain :: essays research papers

ACID RAIN When fossil fuels such as coal, gasoline, and fuel oils are burned, they emit oxides of sulfur, carbon, and nitrogen into the air. These oxides combine with moisture in the air to form sulfuric acid, carbonic acid, and nitric acid. When it rains or snows, these acids are brought to Earth in what is called acid rain. During the course of the 20th century, the acidity of the air and acid rain have come to be recognized as a leading threat to the stability and quality of the Earth's environment. Most of this acidity is produced in the industrialized nations of the Northern Hemisphere--the United States, Canada, Japan, and most of the countries of Eastern and Western Europe. The effects of acid rain can be devastating to many forms of life, including human life. Its effects can be most vividly seen, however, in lakes, rivers, and streams and on vegetation. Acidity in water kills virtually all life forms. By the early 1990s tens of thousands of lakes had been destroyed by acid rain. The problem has been most severe in Norway, Sweden, and Canada. The threat posed by acid rain is not limited by geographic boundaries, for prevailing winds carry the pollutants around the globe. For example, much research supports the conclusion that pollution from coal-powered electric generating stations in the midwestern United States is the ultimate cause of the severe acid-rain problem in eastern Canada and the northeastern United States. Nor are the destructive effects of acid rain limited to the natural environment. Structures made of stone, metal, and cement have also been damaged or destroyed. Some of the world's great monuments, including the cathedrals of Europe and the Colosseum in Rome, have shown signs of deterioration caused by acid rain. Scientists use what is called the pH factor to measure the acidity or alkalinity of liquid solutions. On a scale from 0 to 14, the number 0 represents the highest level of acid and 14 the most basic or alkaline. A solution of distilled water containing neither acids nor alkalies, or bases, is designated 7, or neutral. If the pH level of rain falls below 5.5, the rain is considered acidic. Rainfalls in the eastern United States and in Western Europe often range

Acs Assignment 2, University of Winnipeg

ACS 1803 – ASSIGNMENT 2 Due: February 11, 2013 To be done individually. 1) a) 8 A hospital ward wants to computerize its data about patients and medications / dosages prescribed for the patients. {In your mind, compare this situation with the in-class example about students, courses and grades: student is like patient, course is like medication and grade is dosage}. Then, use the following fields of hospital data that are put into one file (table): patient No. , patient name, patient address, patient birth date; medication name, medication dosage (this means how many tablets or teaspoons of that medication the patient must take each day).Use the following data: ? John Smith Date of Birth: Oct. 10. 1969 Address:123 Dialysis Way. Prescription: Prilosec. Three tablets daily Adavart . Three tablets daily Patient ID: 1849 ? Marla Johnson Date of Birth: Jan. 31. 1955 Address:842 Blossom St. Prescription: Oxycontin Two teaspoons daily Neulasta. Four tablets daily Lamictal Two tablets daily Patient ID: 1850 ? Jane Doe Date of Birth: Aug. 01. 1949 Address:725 Olive Ave. Prescription: Remicade. Three tablets daily Diovan. Four tablets daily Gardasil. One teaspoon daily Patient ID: 1851 Show this in one table with all your data records.Then explain fully why this would not be a good way of organizing data on disk. b) 10 Convert the one table in the previous question to a relational database design. Fill each table in your design with data from the previous question such that no information is lost. Show how your design satisfies the criteria for being a relational database, and why it is better to store data on disk in this way rather than all in one table. c) 7 What is database management system? What steps would the hospital ward need to take to prepare its data to be ready for producing meaningful output from the DBMS? ) 5 What are two main forms of output from a DBMS? Provide one example of each form of output using hospital data from your database in b). Hint: Utilize the â€Å"Input-Processing-Output† Model and focus on the ways data can be produced i. e. Report versus Query. See Data Modeling Explanation from Lecture 4. 2 Notes for additional information. 2) 10 If a business organization has its data stored on disk as a relational database which is managed by a database management system such as Access, why might it want to go further and have a management information system constructed, that would use this relational database as input?Why would just using Access directly not be enough for the organization? Explain fully with examples. ACS-1803-053 Assignment 2 1. a. ) Patient NO. | Patient Name| Patient Address| Patient Birth Day| Medication Name| MedicationDosage| 1849| John Smith| 123 Dialysis Way| Oct. 10. 1969| Prilosec| Three tablets daily| 1849| John Smith| 123 Dialysis Way| Oct. 10. 1969| Adavart| Three tablets daily| 1850| Marla Johbson| 842 Blossom St. | Jan. 31. 1955| Oxycontin| Two teaspoons daily| 1850| Marla Johbso n| 842 Blossom St. | Jan. 31. 1955| Neulasta| Four tablets daily| 1850| Marla Johbson| 842 Blossom St. Jan. 31. 1955| Lamictal| Two tablets daily| 1851| Jane Doe| 725 Olive Ave. | Aug. 01. 1949| Remicade| Three tablets daily| 1851| Jane Doe| 725 Olive Ave. | Aug. 01. 1949| Diovan| Four tablets daily| 1851| Jane Doe| 725 Olive Ave. | Aug. 01. 1949| Gardasil| One teaspoon daily| Using one table to record all the data would be an unefficient way. As the table above, the same information such as: No. , patient name, address, birth day, has been record more than once, which causes the waste of store space and costs more labour time.However, with the increase in data, it might make some mistakes by multiple-display the some information. For instance, we have five patients named Jane Doe, and each of them has three kinds of medications. When we search the key words â€Å"Jane Doe†, we will get 15 results with the same patient name, Jane Doe. It makes mistakes easy and takes more tim e when we have to find the only one information we need among such a bunch of results. b. ) Patient Personal Information: Patient Patient NO. | Patient Name| Patient Address| Patient Birth Day| 1849| John Smith| 123 Dialysis Way| Oct. 10. 1969| 850| Marla Johbson| 842 Blossom St. | Jan. 31. 1955| 1851| Jane Doe| 725 Olive Ave. | Aug. 01. 1949| Patient Medication Information: Medication Patient NO. | Medication Name| Medication Dosage| 1849| Prilosec| Three tablets daily| 1849| Adavart| Three tablets daily| 1850| Oxycontin| Two teaspoons daily| 1850| Neulasta| Four tablets daily| 1850| Lamictal| Two tablets daily| 1851| Remicade| Three tablets daily| 1851| Diovan| Four tablets daily| 1851| Gardasil| One teaspoon daily| The tables in relational databases organize data in rows and columns, simplifying data access and manipulation.It is easier for manager to understand the relational model than put all data in one table. Besides, a relational database allows tables to be linked. And the linkage reduces data redundancy and allows data to be organized more logically. In a word, relational database is easier to control, more flexible, and more intuitive than approaches. c. ) The database management system (DBMS) a group of programs used as interface between a database and application programs, or a database and the user. It is used to create and implement the right database system ensures that the database will support both business activities and goals.For the hospital ward, there are four basic steps need to take to prepare its data to be ready for producing meaningful output from a DBMS: 1. Setting schemas. Installing and using a large database involves â€Å"telling† the DBMS the logical and physical structure of the data and the relationships among the data for each user. 2. Establishing a data dictionary. In this case, the data dictionary should contain the following information: patient No. , patient name, patient address, patient birth date; medication name, medication dosage. . Storing and retrieving data. Establishing tables and input all the information, like â€Å"1849, John Smith, 123 Dialysis Way, Oct. 10. 1969†, into them according to the data dictionary. 4. Manipulating data and generating reports. After a DBMS has been installed, users can use it to review reports and obtain important information. d. ) There are two main forms of output from a DBMS, which are query and report. The query is a database function that extracts and displays information from a database given selection parameters.Database users use Structured Query Language (SQL) to select and extract data from a database, and the SQL is the industry standard language for relational databases. The report is a compilation of data from the database that is organized and produced in printed format or presented on screen. The report generator is a specialized program that uses SQL to retrieve and manipulate data (aggregate, transform, or group), and the repo rts are designed using standard templates or can be custom generated to meet informational needs. Query Example:Select â€Å"patient ID†, â€Å"Medication Name† from Medications Where Medications Name = â€Å"Adavart† Order By â€Å"Patient ID†; 1849| Adavart| Three tablets daily| Report Example: show a report of patients live on Olive Avenue. Patient No| First Name| Last Name| Street| Patient Birth date| 1851| Jane| Doe| 725 OliveAve. | 1949-08-01| 2. The Access is a database management system (DBMS), organizations use Access to implement database, after database designed. There are two main steps to use Access: step one is setting up the database, the DBA needs to create the database, figure out tables and link them together.The second step is using the database through the DBMS, where we have to know the features to design and create queries and reports. We can also use Access as an information system developer, and use a customized information system for specific purposes and needs. That is the reason why it might want to go further and have a customized information system constructed, which would use this relational database as input. Using Access directly just only open a computer files in order to get or add information, it might not be enough for an organization.The customized information system is created according to processes and specific needs in order to improve the operational efficiency. The customized information system consists two parts: up-front and controls. Up-front refers to its own menus, input screens, output (query) screens, and reports and, in the background, it will have a database with related tables, and programs that take the raw data from the database and convert it to the required queries and reports; the system will also have controls, that is, mechanisms that try to ensure that the output is correct and that the data is safe from accidental or deliberate destruction.

Make and Recieve Telephone Calls

The telephone that I use for work is a complicated phone and I don’t use all of its features, the basic features it has are the function to answer the phone and transfer calls to another person, it also allows me to answer a call from some else’s phone that is in my group. To transfer calls to another colleague I have to press R on the phone and then enter my colleague extension number for the call to be transferred. If I wanted to answer another colleagues phone I simple have to press *84 on the keypad and pick up the phone to receive their call.I am able to adjust the volume of the ring and I am able to place the call on loud speaker. I am also able to turn on or off the microphone in the handset as well as view the list of the numbers that I called last. I am also able to create a directory of number on the phone to be able to make calls quickly, on top of this there are 12 preset phone numbers with quick dial buttons on the phone however the previous owner had set t hese up and I am unable to change them.The phone is also capable of diverting the call to another phone and send messages between phones although I haven’t used this yet. Before making a phone call it’s a good idea to identify the purpose of the call as it would make me the caller sound more professional as I know exactly what I want and would waste no time with anything else, it would also allow me to have information that I can then use to prepare questions to ask and get the necessary details which I may require.An example of this is when a colleague requested that I acquire some information regarding the prospectus of the local colleges I had to identify whom I was going to make the call to and what the call would be regarding, after speaking to my colleague more and gaining the knowledge of exactly what they wanted me to get I was able to identify that the purpose of this call was to contact the college and ask what lessons they would be providing that relate to t he request made by my colleague.There are multiple ways to acquire the telephone number of people in my organisation as I can use the local address book to get there details, for example if I only knew there phone number which within the organisation would only be their extension number, I could use that to acquire their name and location as well as the department they work in, and I could do the same with only their name. Another method of gathering the contact details of someone is either using the internet to look up their business and get the information from their or ask a colleague if these have access or know the individuals name or number.I was request to book a venue for a stakeholder workshop for a colleague and they provided me with the specifics of the workshop but not where the workshop would be, they left that up to me to decide, therefore I had to determine which venue would best suit the requirements made. I spoke to another colleague that recommended Dillington Hous e, however they were unable to provide any contact details for me. Due to Dillington House not being within the organisation I was unable to use the local address book so I had to use the internet to acquire their contact numbers.After locating their website via a Google search I found the contact details for a Robin Kyd who arranged bookings. To finally make the call to the individual within the organisation I would simple enter their extension number on my phone and the call would be put through. On the other hand if I need the contact details of someone outside the organisation I would either have to research their details on the internet, this would include looking up their business, and getting their number from their website.However this number may only be a general enquiry number and I would then contact them and ask for the relevant details I need. However to make the phone call to someone outside the organisation I simply have to enter the number 9 before entering their ful l phone number to make the call. An example of me doing this is when I had to make a phone call to Dennis Quick who works for Taunton Deane, I was given his contact details from a colleague when they passed a message along to me.When I first made the call the line was engaged and I couldn’t get through, but when I rang again later that day I reached Dennis’s secretary who said he was available and transferred my call along to him, it was confirmed that I was speaking to the correct person when he introduced himself as Dennis Quick. The purpose of giving a positive image of myself and my organisation is to give me a polite, efficient and professional image otherwise people will not respect or take you seriously and if you have a professional image then this reflects well on the organisation.If you have a positive image then communication between people both within and outside the organisation would be better and more efficient possibly allowing for the transfer of infor mation quicker and efficiently. Summarising a telephone conversation before the call ends can be beneficial to both parties as it allows everyone to agree on what has been said and ensure there are no confusions this is especially useful when the telephone conversation has been going on for a long period of time and various things have been discussed, its easy to lose focus on what has previously been said and summarising overcomes this.It also allows objectives to be clear and information fresh in the mind for both parties to write down or relay to another person or persons. An example of this is when I had to make alterations to a booking that I had made with a business called Monks Yard in Ilminster. After discussing with the person that was arranging the meeting on their end, I ended the telephone conversation by asking the person to repeat the amendments that I wanted them to make and once I was happy that he had everything correct by checking with the list that I had in front of me at the time, I thanked them and ended the call.When a call comes into the office I’ll always take a name (full if possible and preferably) and the company they are calling from, I’ll try and obtain from the caller either what the problem is exactly or from which department the problem arisen from and if they know who within the department they spoke to. I’ll pass messages along to departments or relevant staff members and see what information can be found to resolve the problem.If this is not possible try and locate a member of staff who can help from the information obtained from the caller e. g. A company was expecting a Goods Receipt Note via SAP a week ago, I logged into SAP and saw that I needed to send the Goods Receipt Note but as I didn’t have an training and didn’t know what to do, I located a staff member who I knew had training on this and could help me, I contacted her department and was put through to her and she talked me throug h the problem, however I hadn’t been set up correctly and couldn’tsend out a Good Receipt Note and had to contact IT and get it fixed, during this entire period of getting it fixed and finally sending out the GRN I kept the company informed on what happened and gave them an estimated time that they would receive the GRN. The organisational structure of County Hall is that of a hierarchical structure which uses clear reporting lines and it is easy to see what each team is called and how many people are in that team and how they relate to other people in the system.The communication channels for us are different per team or department for me my phone is linked with everyone else’s in my team and I am able to answer their phone by entering *84 however I am not able to answer any other phone on the floor this way. I can contact anyone internally as long as I know their extension number as this is the main method of contacting anyone internally and I can call anyone externally by simply entering the number 9 before entering their phone number.When I make a external call I introduce myself by saying my name and company that I’m calling from, if I know prior to the phone call which member of staff or department that I want to call I would request to speak to them. If I don’t know who I’m reaching I would explain why I’m calling and request help on locating the member of staff that can help me. When I’m connected to this person, I ideally should have some questions ready or know exactly what information I require.At the end of the call I should summarise the call and recap information to make sure that it is accurate. If a fault was to occur with my telephone I would simply call the IT department and inform them when the problem occurred and how frequent it is happening, they would resolve the issue by either providing a replacement handset until it is fixed or locating the fault and fixing it at their earliest c onvenience.When I received a call I should identify who the caller is and their needs to do this I should follow my phone call procedures and gather the callers name and who they calling from, with this done I have now identified my caller and go about identifying their needs. Sometimes the caller will not provide you with their name at the start of the call as for example in a telephone conversation I had with a man asking for a colleague who was away from the desk, after following call procedures I asked to take a message, once the caller had given me his message, I asked who the call was from and he provided me with his name.Following procedures I will then ask the caller what I can help them with and they should briefly explain why they are calling, depending on why they have called and what my job entails I will either transfer them to another member of my team who can deal with their call, check the availability of a team member and inform the caller that they will call them b ack at a certain time or providing the information that they require to the best of my ability, although I will inform them that I am new and may not be able to answer all their questions.An example of this is when I received a phone call from a lady who wanted to submit a complaint to our department, after taking her name and contact details, she proceeded to tell me why she was complaining and what she would like done about it.During this telephone call I was taking notes so I could pass along her message when the call had ended, at the end of the call when she had finished explaining the problem, I repeated to her the points that I had taken and asked if these were correct, after making some small arrangements I summarised the information that she had given me and once she confirmed it was all correct, I informed her that I was going to pass this along to the relevant person and he would respond as soon as he can, I also informed her that I would call her when I had done this so she would know that action had been taken and it would also create a positive image of myself and my team. Giving accurate information to callers means when someone calls they have done so with the anticipation of getting their question or query answered promptly and professionally. Having up to date information available in a clear and concise manner will confirm in the callers mind that they question has been answered properly. For example if someone rang up asking for details on the most recent consultation regarding one of the teams projects and I gave them a out of date or incorrect document details then it would make a bad impression for the team and could affect their reputation as they may be deemed unreliable.From a callers point of view they want their personal details kept secure and confidential by showing this when dealing with a caller I am showing them that I can be trusted with their personal information and from my point of view, I need to keep the information priva te and respect their privacy otherwise I could become liable for prosecution under the Data Protection Act and with the information that my team handles a lot of it is private and confidential so this is a daily thing. If any confidential or information to do with security is given out, then it is causing a threat to others. Types of information that could affect confidentiality and security are people’s personal details so in my case it would be personal phone numbers and addresses. Therefore to reduce the risk of breaking confidentiality the information should only be handled by those that absolutely need access to it and if anyone requests the information then I should ask the persons whose information it is if they can have it or inform the person asking that someone will contact them.The Data Protection Act was setup to prevent confidential and security information from being given out and it is breaking the law if I was to do so. All these sorts of information should be handled by a maximum of 2 people and seen by no one else; this way no information will be revealed. After answering the call following the team’s procedure, I’d ask the caller if they know the name of the person they wish to speak to, if they don’t ask regarding which department. If they caller doesn’t know who to speak to then I would find out briefly, as they call may be regarding a private matter, what the call in about. Using the information I had gathered it would make it easier to transfer the call to the right person or department.If the person the caller is trying to reach is unavailable either because they are out of the office or away for the moment, then I would try to located someone else that may be able to take the call and explain to them the name of the caller, and what they are calling about as this would save time for the caller as they wouldn’t have to relay the information again. A lot of the time the case with transferring a c all is that the caller would either leave a message or inform me that they would call later, however with some calls that I receive the person they are trying to reach have left the desk momentarily and return while I’m still talking to the caller allowing me to transfer the caller to the person they were trying to reach. I would then inform the caller that I am transferring them to that particular person and explain why they would be more useful and helpful to deal with their request.Another option would be to leave a message I would either leave a message on their answering machine or a note on their computer, I would leave the following details; who the caller was, full name, where they were calling from, the time that they rang and the details of the call and any specific details or requests the caller wanted the intended receiver to know. A problem that could occur and has occurred it when transferring a call to a colleague the connection to the caller has become lost du ring the transfer, To amend this I would simply call them back apologising for the inconvenience, also ringing them back would show that I am keen to help them and am trying my best to provide good customer service. I would then log the problem as a technical fault, however if the problem kept occurring then I would report the problem with the IT department.Another problem that could occur is that I may transfer the caller to the wrong person this may have happened due to a system fault or a technical fault, though in my case it could be due to the fact that I’m new and could have made a mistake. If the caller went to the wrong number then the call would circulate around back to me and I would deal with the call accordingly. However if a call had been transferred to me by mistake then I would explain to the caller that unfortunately they had been transferred to the wrong person, though not necessarily the wrong department. I would apologise to the caller and ask for them to e xplain the problem and then transfer them to the correct person.I would then take a note of the problem and if the problem continued I would contact the transferee informing them that they have transferred the call to the wrong person and if it persists then I would inform IT about the problem. When receiving a phone call from an individual I would follow my teams phone call procedures this would involve doing the following things. If it was my phone that was ringing I was answer it as promptly as possible with the greeting, â€Å"Isaac Young, Major Programmes†, If it was another member of my teams phone that was ringing and due to the layout of the office it is hard to tell which phone is ringing, It is procedure to wait for the phone to ring three times and if it hasn’t been answered by then, I would enter *84 on the phone to take the call and answer with the previous greeting.Once I am connected to the caller I would obtain who the caller is and where they are from, by now the caller has usually mentioned the person they wish to speak to, if the caller mentions why they are calling this is noted when transferring the call and it is not company procedure although it is recommended that you ask what the call is in reference to. When reporting a fault to the IT department I have to be as exact as possible as this will help the issue to be resolved as fast as possible. Having an accurate account of when the problem first started and the frequency the fault occurred, what is actually happening, which can be obtained by the fault log that I have written down. I would request IT to provide a replacement phone while the problem is amended.